Terms of Service

1. The Service

OpsVela lets businesses build and manage teams of AI agents that carry out supported digital work, coordinate tasks, and surface decisions for human review. Features may change over time as we improve the Service.

2. Accounts

You must be at least 18 and authorized to bind your business. You are responsible for your account credentials, for all activity under your account, and for keeping your information accurate.

3. Subscriptions, trials and billing

• Paid plans are billed monthly in advance at the prices shown on our Pricing page, unless otherwise agreed in writing.
• Free trial: the public free trial lasts 7 days. You select a plan and provide payment details at signup. Unless you cancel before the trial ends, your subscription starts automatically and you authorize us to charge your payment method on a recurring basis.
• Invited beta participants may receive a separate 30-day beta period under the terms of their invitation.
• You can cancel at any time; cancellation takes effect at the end of the current billing period. Except where required by law, fees are non-refundable.
• We may change prices with advance notice. Changes apply from your next billing period.

4. Your AI platforms and usage charges

You connect your own accounts with third-party AI platforms. AI usage is billed to you directly by those platforms under their terms — we do not mark up or resell AI usage. You are responsible for those charges, for complying with each platform's terms, and for keeping your credentials secure. We are not responsible for third-party platform availability, pricing or outputs.

5. Human review and AI output

AI agents can make mistakes. Outputs may be inaccurate, incomplete or unsuitable for your purpose. You are responsible for reviewing work, approving decisions, and how you use outputs. Estimates shown in the Service — such as effort, savings, billable value or profit — are calculations based on the rates and assumptions you provide and are not guarantees of realized savings, revenue or profit.

6. Acceptable use

You agree not to use the Service to:

• Break any law or infringe anyone's rights.
• Send spam, run deceptive or fraudulent activity, or impersonate others.
• Access systems or accounts you are not authorized to use.
• Create harmful, abusive or illegal content, or violate the policies of connected platforms.
• Interfere with, reverse engineer or overload the Service.

7. Your content

You own the content you submit and the outputs created for you in the Service. You grant us a limited license to host, process and transmit that content only as needed to provide and improve the Service. See our Privacy Policy for how we handle information.

8. Third-party services

The Service can connect to third-party tools such as messaging, project management and AI platforms. Your use of those services is governed by their terms, and we are not responsible for them.

9. Our intellectual property

The Service, including its software, design and branding, is owned by Delaro Labs and protected by law. We grant you a limited, non-exclusive, non-transferable right to use the Service during your subscription.

10. Suspension and termination

We may suspend or terminate access if you breach these Terms, fail to pay, or create risk for us or others. You may stop using the Service at any time. On termination, you may request an export of your content within 30 days.

11. Disclaimers

The Service is provided "as is" and "as available." To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We do not guarantee the Service will be uninterrupted or error-free.

12. Limitation of liability

To the fullest extent permitted by law, Delaro Labs will not be liable for indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue or data. Our total liability for any claim is limited to the amount you paid us in the 12 months before the claim.

13. Indemnification

You agree to defend and indemnify Delaro Labs against claims arising from your content, your use of the Service, or your breach of these Terms.

14. Changes to these Terms

We may update these Terms from time to time. We will post changes here and update the "Last updated" date. Continued use after changes take effect means you accept them.

15. Contact us

Delaro Labs (operator of OpsVela)
Email: hello@delarolabs.com
Phone: 800-400-7969